Fee Transparency

Click on a frequently asked question below to view the answer

Are there any costs involved in using our energy switching service?

We don’t charge you for using Energy Scanner to compare prices.  However, if you do choose to switch to a new supplier using Energy Scanner we charge that supplier a fee for processing your switch.

This is currently 0.4 pence/kWh for gas and 0.8 pence/kWh for power, and is applied equally to each supplier on Energy Scanner.  All suppliers have included this cost in the energy prices displayed.  Critically, the price you see on screen is the final price – there are absolutely no additional fees or charges or hidden extras.

We’re unique from every other comparison site in the UK because:

  • we do not accept payments from suppliers to appear first in our results; and
  • we do not accept payments from suppliers to promote and lock you into long term deals.

This means we’re genuinely the only impartial and unbiased site in the UK market, making the choice of supplier much clearer for you.

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How often are the prices updated?

This can depend on the supplier and the market. We are notified directly by suppliers when their prices change. These are then immediately input into our pricing matrix to make sure that the prices you see are as up-to-date as possible. Prices for some suppliers may change every day or every week whilst other suppliers’ prices may not be changed for a number of months.

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How long does it take to switch suppliers?

Switching suppliers normally takes between 4 to 8 weeks to complete. However, various factors can change this, for example if you are still in contract with another supplier or if the new supplier does not have all information that they require to complete the switch. If you use our online service the time taken to switch will be greatly reduced as all details are captured by our system and the contract is signed electronically.

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